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Makinarium Returns and Refunds Policy

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20th December 2024

At Makinarium, we are committed to providing high-quality products and services. Please review our returns and refund policy carefully to understand your rights regarding purchases made through our website.

1. Physical Fabrication Courses

Booking Cancellations and Refunds:

  • Cancellations made 14 days or more before the course start date will receive a full refund.

  • Cancellations made 7-13 days before the course start date are eligible for a 50% refund.

  • Cancellations made less than 7 days before the course start date are non-refundable.

Rescheduling:

  • You may request to reschedule your course up to 7 days before the start date, subject to availability.

  • A rescheduling fee of £20 may apply.

No-Show Policy:

  • Failure to attend the course without prior notice will result in no refund or rescheduling eligibility.

2. Collectible Models and Kits

Returns and Refunds:

  • We accept returns of unused and unopened products within 14 days of delivery.

  • Items must be returned in their original packaging and condition.

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.

Refund Process:

  • Refunds will be processed within 7 business days of receiving the returned item.

  • Refunds will be issued to the original payment method used at checkout.

Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us at sales@makinarium.co.uk within 48 hours of delivery with photos of the damage.

  • We will arrange for a replacement or issue a full refund, including return shipping costs.

3. General Terms

  • Proof of Purchase: All returns and refund requests must include proof of purchase.

  • Processing Time: Refunds may take 5-10 business days to reflect in your account, depending on your payment provider.

  • Non-Refundable Items: Gift cards, downloadable digital products, and partially assembled kits are non-refundable.

4. Contact Us

If you have any questions about our returns and refunds policy, please contact us:

  • Email: sales@makinarium.co.uk

  • Address: 

  • MAKINARIUM UK Ltd

  • Pinewood Studios

  • N Block

  • Rooms 110 - 112

  • Pinewood Road

  • Iver Heath

  • Buckinghamshire

  • SL0 0NH â€‹

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We appreciate your business and look forward to helping you create amazing projects with Makinarium!

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